<?php
/**
 * SmartCRM 简体中文语言包
 * @module   Leads
 * @package  Lang
 * @author   Lynn
 */
return array(
			
			'SEAT_REPORT'                =>'Seat Report',//坐席报表
			'TIME_REPORT'                =>'Time Report',//时段报表
			'CALL_DAY_REPORT'            =>'Daily call Report',//话务日报表
			'CALL_WEEK_REPORT'           =>'Weekly call Report',//话务周报表
			'ATTR_RANK_REPORT'                =>'Attribution ranking Report',//归属地排名报表
			'DRAWING'                    =>'Drawing',//绘图
			
			
			//agent 表头
			'CALL_IN_TOTAL_AMOUNT'       =>'Total Inbound Call Amount',//呼入总量
			'TRANSFER_SEATS_AMOUNT'      =>'Station-transferred Call Amount', //转坐席量
			'SEAT_ANSWER'                =>'Station-accepted Call Amount',//坐席应答
			'SEAT_MISSED'                =>'Station-missed Call Amount',//坐席漏接
			'ANSWER_RATE'                =>'Answering Rate',//应答率
			'CALL_IN_TIME'               =>'Duration Of Inbound Calls',//呼入总长
			'CALL_IN_AVE_TIME'           =>'Average Inbound Call Duration ',//呼入均长
			'CALL_OUT_TOTAL_AMOUNT'      =>'Total Outbound Call Amount',//呼出总量
			'CALL_OUT_CONNECTED'         =>'Call Out Connected',//呼出接通
			'OUTGOING_CALL_RATE'         =>'Connected Outbound Call Rate',//呼出接通率
			'CALL_OUT_TIME'              =>'Call Out Time',//呼出总长
			'CALL_OUT_AVE_TIME'          =>'Call Out Average Time',//呼出均长
			'TALKING_TIME'               =>'Calls Time',//通话总长
			'RINGING_TIME'               =>'Ringing Time',//振铃总长
			'AFTERWARDS_TIME'            =>'Afterwards Time',//事后总长
			'PAUSE_TIME'                 =>'Pause Time',//暂停总长
			'READY_TIME'                 =>'Preparing Time',//就绪总长
			'CHECK-IN_TIME'              =>'Signing Time',//签入总长
			'ONLINE_TIME'                =>'On-line Time',//在线总长
			'QUEUE_FANGQI_RATE'          =>'Abandoned Amount Queue',//排队放弃量
			'FANGQI_RATE'                =>'Abandoned Rate',//放弃率
			'IVR'                        =>'IVR',//IVR
			'BLACKLIST'                  =>'Blacklist',
			
			'CALL_IN_TOTAL_AMOUNT_INFO'  =>'Call In Total Amount',//总的呼入量
			'TRANSFER_SEATS_AMOUNT_INFO' =>'Transfer Seats Amount', //呼入的电话转给坐席的量=坐席接通量+坐席漏接量+排队放弃量
			'SEAT_ANSWER_INFO'           =>'Seat Answer',//坐席接通的个数
			'SEAT_MISSED_INFO'           =>'Seat Missed',//坐席漏接的数量
			'ANSWER_RATE_INFO'           =>'Answer Rate',//应答率 = 坐席接通量/转坐席量
			'CALL_IN_TIME_INFO'          =>'Call In Time',//呼入电话的总时长
			'CALL_IN_AVE_TIME_INFO'      =>'Call In Average Time',//呼入均长 =呼入总长/呼入接通量
			'CALL_OUT_TOTAL_AMOUNT_INFO' =>'Call Out Total Amount',//呼出总量
			'CALL_OUT_CONNECTED_INFO'    =>'connected outbound call amount',//呼出接通的总量
			'OUTGOING_CALL_RATE_INFO'    =>'connected outbound call rate',//呼出接通率 =呼出接通量/呼出总量
			'CALL_OUT_TIME_INFO'         =>'duration of outbound calls',//呼出电话的总时长
			'CALL_OUT_AVE_TIME_INFO'     =>'average outboungd call duration',//呼出均长 =呼出总长/呼出接通量
			'TALKING_TIME_INFO'          =>'duration of whole calls',//通话总时长 =呼入总时长+呼出总时长
			'RINGING_TIME_INFO'          =>'duration of ringing time',//振铃的总时长
			'AFTERWARDS_TIME_INFO'       =>'duration of afterwards time',//事后的总时长
			'PAUSE_TIME_INFO'            =>'duration of pause time',//暂停的总时长
			'READY_TIME_INFO'            =>'duration of preparing time',//就绪的总时长
			'CHECK-IN_TIME_INFO'         =>'duration of signing time',//签入的总时长
			'ONLINE_TIME_INFO'           =>'duration of on-line time',//在线的总时长
			'QUEUE_FANGQI_RATE_INFO'     =>'abandoned amount in the queue',//客户排队放弃的总量
			'FANGQI_RATE_INFO'           =>'abandoned rate',//排队放弃率= 排队放弃量 / 转坐席量
			'IVR_INFO'                   =>'IVR',//IVR
			'BLACKLIST_INFO'             =>'blacklist',
			
			//技能组报表  
			'C_ALL'                      =>'Queue Amount',// 排队总数
			'C_JIETONG'                  =>'Connected Amount',//   客户排队的接通总数
			'C_JIETONG_INFO'             =>'Connected Amount',//客户排队的接通总数
			'R_JIETONG'                  =>'Connected Rate',
			'R_JIETONG_INFO'             =>'connected rate',//   排队接通率 = 排队接通数 / 排队总数
			'C_FANGQI'                   =>'Abandoned Amount',
			'C_FANGQI_INFO'              =>' abandoned amount',//   客户排队放弃的总数
			'C_JIETONG_LT_20'            =>'Connected Amount within 20 seconds',
			'C_JIETONG_LT_20_INFO'       =>'connected amount within 20 seconds',//  客户等待20秒内接起的总数
			'C_FANGQI_LT_6'              =>'Abandoned amount within 6 seconds',   
			'C_FANGQI_LT_6_INFO'         =>' abandoned amount within 6 seconds',//客户等待6秒内放弃的总数
			
			'C_JIETONG_AVE_SEC'          =>'Average waiting time before connect',//   
			'C_JIETONG_AVE_SEC_INFO'     =>'average waiting time before connect',// 接通排队均长 = 接通排队总长 / 排队接通数  
			'C_JIETONG_MAX_SEC'          =>'Max waiting time before connect',//   接通最大排队时长
			
			'C_JIETONG_MIN_SEC'          =>'Min waiting time before connect',//    接通最小排队时长
			
			
			'C_FANGQI_AVE_SEC'           =>'Average Waiting time before abandon',//   
			'C_FANGQI_AVE_SEC_INFO'      =>'average waiting time before abandon',// 放弃排队均长 = 放弃排队总长 / 排队放弃数  
			'C_FANGQI_MAX_SEC'           =>'Max waiting time before abandon',//   放弃最大排队时长
			
			'C_FANGQI_MIN_SEC'           =>'Min waiting time before abandon',//   放弃最大排队时长
			
			'C_AVE_BILLSEC'              =>'Average talking time',//       
			'C_AVE_BILLSEC_INFO'         =>'average talking time',//平均通话时长 = 接通总长 / 排队接通数
			'R_FEEDBACK'                 =>'Service Quality',//        
			'R_FEEDBACK_INFO'            =>'Service quality',//平均服务水平 = 服务总分 / 评分个数
			'R_JIETONG_NOT_6'            =>'Connected Rate(include abandoned within 6 seconds)',
			'R_JIETONG_NOT_6_INFO'       =>'connected rate(include abandoned within 6 seconds)',//不包含6秒放弃数接通率 = 排队接通数 + 6秒放弃数 / 排队总数
			
			//满意度报表
			'TOTAL_COMMENT'              =>'Comment Amount',// 评定总数
			'SUCCESS_COMMENT'            =>'Amount of the Commented',//   评定成功数
			'SUCCESS_COMMENT_INFO'       =>'Amount of the Commented',//评定成功数 = 非常满意 + 满意 + 一般的总数
			'FAIL_COUNT'                 =>'Abandoned Comment',//
			'FAIL_COUNT_INFO'            =>'abandoned comment',//客户中途挂机，未完成测评
			'LEVE_1'                     =>'Very Satisfied',//   客户排队放弃的总数
			'LEVE_2'                     =>'Satisfied',
			'LEVE_3'                     =>'Accepted',//  客户等待20秒内接起的总数
			'LEVE_4'                     =>'Not Accepted',
			'TAKE_RATE'                  =>'Comment Rate',//   
			'TAKE_RATE_INFO'             =>'comment rate',// 用户参与率 = 评定成功数/评定总数
			'SATISFACTION_RATE'          =>'Satified Rate',//   
			'SATISFACTION_RATE_INFO'     =>'satified rate',// 满意率 = 非常满意+满意/评定成功数  
			'GENERAL_RATE'               =>'Accepted Rate',//   
			'GENERAL_RATE_INFO'          =>'accepted rate',//  一般率 = 一般/评定成功数 
			'PIQUE_RATE'                 =>'Unaccepted Rate',//   
			'PIQUE_RATE_INFO'            =>'unaccepted rate',// 不满率 = 不满意/评定成功数  
			
			'CALLS_AMOUNT'               =>'Calls Amount',// 通话总量 
			'CALL_IN_AMOUNT'             =>'Call In Amount',// 呼入量  
			'CALL_OUT_AMOUNT'            =>'Call Out Amount',// 呼出量   
			'OPERATOR_CALLS_DISTRI'      =>'Operator Calls Distribution',// 运营商话务分布   
			
			'CITY_IN_TOP10'              =>'Amount of call in city Top10',//  各城市呼入量Top10
			'CITY_OUT_TOP10'             =>'Amount of call out city Top10',//  各城市呼出量Top10
			'CITY_INS_TOP10'             =>'City Call in Duration Top10',//  各城市呼入时长Top10
			'CITY_OUTS_TOP10'            =>'City Call out Duration Top10',//  各城市呼出时长Top10
			'UNIT_T'                     =>'UNIT:Pass',//  单位:通
			'UNIT_S'                     =>'Duration: Seconds',//  时长:秒
			
			'EDIT_REPORT'                =>'Edit Report',//   编辑报表
			'SAVE_REPORT'                =>'Save Report',//   保存报表
			'CUSTOMIZE_REPORT'           =>'Customize Report',//   定制报表
			'IVR_REPORT'                 =>'IVR Report',// IVR报表统计
			'TOTAL_AMOUNT'               =>'Total amount',// 总量
			'WELCOME'                    =>'Welcome',// 欢迎语
			'BUSINESS_CHOICE'            =>'Business choice',// 业务选择
			'ALL_SEATS_BUSY'             =>'All seats Busy',// 坐席全忙
			'TERMINAL_NOWORK_HOURS'      =>'Terminal non-working hours',// 终端非工作时间
			'OTHER_NOWORK_HOURS'         =>'Other non-working hours',// 其它非工作时间 
			
			
			'FILTER_DEPARTMENT'          =>'Filter Department',// 部门筛选 
			'TECH_GROUP_NAME'            =>'Tech Group Name',// 技能组名称 
			'SRC'                        =>'SRC',// 主叫
			'DST'                        =>'DST',// 被叫
			'P_SELECT_RETYPE'            =>'Please select the report type',// 请选择报表类型
			
			'TEM_1'                      =>'Template 1: pie chart',// 模板1：饼状图 
			'TEM_2'                      =>'Template 2: bar chart',// 模板2：柱状图
			'TEM_3'                      =>'Template 3: line chart',// 模板3：曲线图
			'TEM_4'                      =>'Template 4: radar chart',// 模板4：雷达图
			'Product_A'                  =>'Product A',// 产品A
			'Product_B'                  =>'Product B',// 产品B
			'Product_C'                  =>'Product C',// 产品C
			'Product_D'                  =>'Product D',// 产品D
			'Product_OTHER'              =>'Product Other',//  其他
			'TOUSHU'                     =>'Complaints',// 投诉
			'CALL_T_MARK'                =>'Call Turn marketing',// 呼入转营销
			'CONSULTA'                   =>'Consultative',// 咨询
			'TRAFFIC_STA'                =>'Traffic Statistics',// 坐席话务量统计
			'DATE_TITLE'                 =>'2015-11-12',// 2015-11-12日
			'SRC'                        =>'SRC',// 呼入量  CALL_IN_AMOUNT
			'JIETONG_AMOUNT'             =>'Connected Amount',// 接通量
			'SRC'                        =>'SRC',// 排队放弃量 QUEUE_FANGQI_RATE
			'SRC'                        =>'SRC',// IVR
			'SRC'                        =>'SRC',// 总量 TOTAL_AMOUNT
			'C_VS_S'                     =>'Computation VS Spending',// 预算 vs 开销
			'COM_ALLOCA'                 =>'Computation Allocation',//预算分配
			'ACTUAL_SPEND'               =>'Actual Spending',//实际开销
			'WEEK_DAY'                   =>'["Mon", "Tue", "Wed", "Thu", "Fri", "Sat", "Sun"]',  
			'SELECT_DEL_DATA'            =>'Please select item to be deleted',//请选择要删除的项 
);